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NTSA Calls for Vehicle and Motorcycle Owners to Update Records
The National Transport and Safety Authority (NTSA) has issued a public notice urging all motorcycle and motor vehicle owners to update their vehicle duty status and ownership records. This initiative is part of the authority’s ongoing efforts to streamline motor vehicle registration and licensing, in line with its mandate under the NTSA Act, No. 33 of 2012.
The directive applies to all vehicle and motorcycle owners, including financial institutions, insurance companies, government agencies, and motor dealers. The goal of this update is to ensure accurate data management and compliance with legal requirements surrounding vehicle ownership and duty payments.
Required Documentation for Record Updates
To begin the process, vehicle and motorcycle owners must submit a duty/records update request letter. This letter should include the owner’s contact details such as phone number and email address. NTSA will stamp a copy of this letter as proof of receipt and verification of a copy of the owner’s National ID, the original logbook of the vehicle, KRA entry document, and duty payment receipt.
All documentation must be submitted in person at designated NTSA offices. It is important to note that the authority will not be held liable for documents submitted to unauthorised individuals or entities.
Processing Time and Fees
NTSA has committed to processing the verification and duty/records updates within seven working days from the date the documents are verified and received. Once the process is complete, owners will be notified via official NTSA communication channels and requested to collect their original documents.
The entire update and verification process is free of charge. However, NTSA has warned the public against falling prey to fraudsters who may attempt to solicit payment or offer to expedite the process through unofficial channels.
Document Collection Process
Upon receiving notification for document collection, owners or authorised representatives should visit the NTSA office where the documents were originally submitted. The collection window is open from Monday to Friday between 8:00 AM and 5:00 PM, excluding public holidays.
To collect the documents, the owners will need to provide the stamped copy of the duty update request letter and their original ID.
Application for Duplicate Logbooks
After the successful update of duty status and records, vehicle owners must apply for a duplicate logbook, officially referred to as the Duplicate Certificate of Ownership. NTSA noted that this process should be done exclusively online via the eCitizen platform.
Vehicle owners will be required to submit applications and pay KSh 2,550 for the duplicate logbook. The processing of the duplicate logbook will take three working days.
Reporting Unauthorised Activities
The authority has urged members of the public to report any unauthorised individuals claiming to facilitate NTSA services or demanding payment for fast-tracking applications. Such incidents should be reported to the nearest NTSA office or to the Ethics and Anti-Corruption Commission (EACC).
