Drunk Elephant Issued a Voluntary Recall of 3 Bestselling Skin-Care Products—Learn More

As for the Protini Polypeptide Cream, certain lots were found to contain species of bacteria closely related to Klebsiella and Enterobacter bacteria. But before you stress out, remember that bacteria are everywhere, including on our skin. “Our skin has a microbiome with millions of species of bacteria living in symbiosis with it every day,” says Dr. Gohara. “Most do nothing or are actually helpful.”

However, that may not always be the case. According to Romanowski, Klebsiella and Enterobacter bacteria are commonly found in water, soil, and plants, as well as the human gut microbiome. “On the skin, these bacteria can act opportunistically, especially if the skin barrier is compromised,” he says. “They could cause infections or exacerbate conditions like dermatitis, particularly in immune-compromised individuals.” They can also pose challenges in product formulations, Romanowski says, because they’re hard to kill when they start growing.

The impacted batches of both creams are missing their preservatives, which is likely to have caused or contributed to the presence of the yeast and bacteria. “Without preservatives, a formula could become contaminated and lead to microbial growth, which could cause skin problems for people using the products,” Romanowski explains.

“Preservatives often get a bad reputation in skin care, but they play an essential role in keeping microbial growth at bay—think yeast, bacteria, and other little nasties that are everywhere,” Dr. Gohara adds. “Without effective preservatives, contamination can occur, which is why recalls happen.” For instance, the bacteria found in Lala Retro Whipped Cream could cause “red and inflamed skin” or “pustules,” says Dr. Gohara, but she says the likelihood is low. Yeast in a cream “generally would not do anything harmful, and if it does it would be evident,” she says. “It may also just make the product a bit less efficacious.” In short, give your dermatologist a call if you notice anything like redness, inflammation, flakiness, or general irritation.

If you purchased a Drunk Elephant product between May and November of 2024, check your lot code to see if your product was impacted. The lot number is shown at the top of the Beste No. 9 Jelly Cleanser tube as well as at the bottom of its carton. For both creams, check the bottom of the tub or its carton. If your product was impacted, fill out the return form online or contact the Drunk Elephant customer service team at 1-800-604-1795 or voluntaryrecall@drunkelephant.com. You’ll receive a return shipping label and once your product is received and verified, a full refund and replacement. If your product does not match the impacted lot codes, Drunk Elephant says it’s safe to use. “Retail partners have been notified and they are removing the affected lots from stores,” a Drunk Elephant spokesperson told Allure.