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Enhancing Cross-Border Mobility with Advanced Technology
VFS Global, a leading provider of visa and consular services, has made significant investments in secure, reliable, and innovative technology solutions. These advancements aim to simplify and enhance the experience of cross-border mobility for individuals seeking to travel internationally.
As a technology and digitally driven company, VFS Global continuously updates its business model to incorporate secure and efficient processes, market offerings, and advanced technologies, including artificial intelligence and analytics. This commitment ensures that customers receive the best possible service while navigating the complexities of international travel.
At a recent media engagement, Mr. Alok Singhal, Head of Sub-Saharan Africa at VFS Global, highlighted the company’s efforts to make visa applications more accessible and convenient. He emphasized that the state-of-the-art facility in Accra offers a streamlined approach to applying for visas, making it easier for travelers from Ghana and beyond.
The facility, which became operational in July 2024, serves as a centralized location for visa services for 15 countries. This centralization allows customers to submit their visa applications in a more comfortable and convenient environment, catering to the increasing demand for outbound travel from Ghana.
Mr. Singhal noted that the Accra facility is equipped with high security controls and ample parking space. It is managed by professional staff trained to ensure secure and time-efficient processing of entry permit requirements. The environment is designed to be friendly and welcoming, ensuring an optimal customer experience.
Visa Processing Services Offered
Customers visiting the Accra facility can access visa processing services for the following countries:
- Italy
- Schengen destinations
- United Kingdom
In addition to these services, the facility houses three Premium Lounge facilities, offering a personalized application experience for those applying for visas to Italy, other Schengen destinations, and the UK.
Convenient and Flexible Application Options
To further enhance convenience, VFS Global provides several optional services that allow customers to apply for visas from the comfort of their home, office, or any preferred location. These include:
- Visa At Your Doorstep Service: Available for Denmark, South Africa, and Switzerland visa customers, this service enables applicants to submit their applications remotely.
- On-Demand Mobile Visa Service: Designed specifically for UK visa customers, this service offers flexibility and accessibility.
Additional Value-Added Services
Customers can also take advantage of various value-added services available at the facility. These include:
- Form-filling assistance provided by professionally trained staff.
- Application submission and document collection outside regular business hours through the prime-time service.
- Keep My Passport While Applying Service: This service allows UK visa customers to retain their passports after submitting their application and enrolling biometrics.
These services are designed to provide a seamless and stress-free experience for travelers, ensuring that they can focus on their journey rather than the administrative process.
Commitment to Excellence
Mr. Singhal emphasized that the Accra facility is a reflection of VFS Global’s dedication to maintaining high service standards across its operations in Africa. The facility is well-equipped to meet the growing demand for outbound travel and visa services from Ghana in recent years.
With its innovative approach and customer-centric philosophy, VFS Global continues to set new benchmarks in the visa processing industry. The company remains confident that its services will create a memorable and positive experience for all customers who choose to apply for visas through its facilities.
