Drama Unfolds as Sports Brand Blocks Online Customer

A Customer’s Struggle with a Major Sports Brand on Shopee

An unusual and contentious situation emerged when a customer found themselves blocked by a major sports brand store on Shopee, all over an out-of-stock item. The incident took place on July 7, during the popular 7.7 promotion, when the customer placed an order and successfully completed the payment. However, the store later sent a message stating that the product was unavailable and asked the customer to cancel the order, citing platform policy.

The customer, however, refused to comply, arguing that they had done nothing wrong. Instead, they insisted that the store should take responsibility for canceling the order themselves. This disagreement led to the customer being blocked from the store’s account. The story gained attention after it was shared on the Facebook page Running Reviewer, which included the store’s message: “We kindly ask that you follow platform policy by cancelling the order. The system will then process your refund.”

In response, the customer stated, “I will not cancel it, because I did nothing wrong. If the store does not have the item, they can cancel it themselves.” The conversation continued, and the customer eventually requested a different size. The store responded that the specific size was only available at another location and again urged the customer to cancel the order, offering a discount coupon as compensation.

The customer, however, declined to cancel the order, explaining that doing so would negatively impact their transaction history, creating a false impression of poor service. Despite this, the store proceeded to block the customer’s account. Rather than continuing the dispute, the customer decided to wait for the system or seller to automatically cancel the order since the item had not been shipped.

It remains unclear whether the sports brand has since reached out to the customer to resolve the issue. The identity of the brand involved was not disclosed in any of the posts that circulated online.

This incident highlights the challenges customers face when dealing with e-commerce platforms and the complexities of customer service policies. It also raises questions about the fairness of such practices and the balance of power between buyers and sellers.

Key Points from the Incident

• A customer placed an order during a promotional event but was later informed the item was out of stock.
• The store requested the customer to cancel the order, citing platform policy.
• The customer refused, arguing that the store should handle the cancellation instead.
• The customer was eventually blocked from the store’s account.
• The customer chose to wait for the system to automatically cancel the order due to non-shipment.
• The identity of the sports brand involved was not revealed.
• The incident sparked discussions on social media, highlighting concerns around customer rights and platform policies.

This case serves as a reminder of the importance of clear communication and fair treatment in online shopping experiences. As e-commerce continues to grow, ensuring transparency and accountability between brands and consumers becomes increasingly crucial.